case study

I need support with this Management question so I can learn better.

Why is IBM underperforming the broader technology market for several years now? What are the reasons for its sustained competitive disadvantage?

Describe the three current transformations that IBM is facing. What causes these transformations? Who are the main competitors?

What is dynamic capability? Looking at IBM’s track record of technological transformation depicted in Exhibit MC7.1, which role did dynamic capabilities play in these successful transformations?

Do you believe that IBM is likely to master the current three-pronged tech transformation as identified? Why or why not? Explain.

IBM’s decision to end greater work flexibility and require co-location of employees in the office was met with some consternation. How do you see IBM’s decision, and what are likely positive and negative consequences?

Case Study

I’m working on a Management question and need guidance to help me study.

Purpose: The purpose of this assignment is to identify and analyze a case study from within the

hospitality industry that is focused on guest service, guest satisfaction or service improvement.

Task: You will write a five page analysis of your selected case study outlining the key elements

that assisted an organization in improving their guest service or guest satisfaction metrics. Think

outside the box and look for case studies that contain changes in technology, self-service, and

overall changes in industry trends.

You should outline the following questions in your analysis:

  • Brief overview of the organization
  • What was their initial challenge or problem?
  • What elements assisted in improving their service or satisfaction metrics?
  • How could this learning be applied to other organizations to positively impact their levels
  • of guest service or satisfaction?

    Guidelines

  • Submission should be at least five pages, double spaced, Times New Roman 12 font
  • Properly cite and attach the case study with your submission
  • case study

    I need support with this Management question so I can learn better.

    Why is IBM underperforming the broader technology market for several years now? What are the reasons for its sustained competitive disadvantage?

    Describe the three current transformations that IBM is facing. What causes these transformations? Who are the main competitors?

    What is dynamic capability? Looking at IBM’s track record of technological transformation depicted in Exhibit MC7.1, which role did dynamic capabilities play in these successful transformations?

    Do you believe that IBM is likely to master the current three-pronged tech transformation as identified? Why or why not? Explain.

    IBM’s decision to end greater work flexibility and require co-location of employees in the office was met with some consternation. How do you see IBM’s decision, and what are likely positive and negative consequences?